SHIPPING POLICY

SHIPPING IS A FLAT RATE OF €20.00 FOR ALL ORDERS.

THE PRODUCTS PURCHASED ON HTTPS://SHOP-STELLAJEAN.COM ARE DELIVERED ON AVERAGE WITHIN THE FOLLOWING TIMEFRAMES:

• • 3–5 BUSINESS DAYS FROM PAYMENT CONFIRMATION FOR ORDERS SHIPPED TO ITALY AND EUROPEAN UNION COUNTRIES.
  • 5–8 BUSINESS DAYS FROM PAYMENT CONFIRMATION FOR ALL OTHER DESTINATIONS.
  • PRE-ORDER ITEMS ARE NOT SUBJECT TO THE DELIVERY TIMEFRAMES LISTED ABOVE. DELIVERY TIMES FOR PRE-ORDER PRODUCTS ARE SPECIFIED ON THE RELEVANT PRODUCT PAGE AT THE TIME OF PURCHASE AND MAY VARY DEPENDING ON THE PRODUCTION SCHEDULE. BY PLACING A PRE-ORDER, THE CUSTOMER ACKNOWLEDGES AND ACCEPTS THE ESTIMATED DELIVERY TIME INDICATED FOR THAT SPECIFIC PRODUCT.

DELIVERY DATES DEPEND ON DIFFERENT FACTORS, SO THE SELLER DOES NOT TAKE RESPONSABILITY FOR DELAYS DUE TO COURIERS, WHICH MAY OCCUR IN PARTICULAR IN CASE OF NATIONAL HOLIDAYS AND FOR CUSTOMS CLEARANCE PROCEDURES.

PRODUCTS COMPRISED WITHIN THE SAME ORDER CANNOT BE DELIVERED TO DIFFERENT ADDRESSES.

IF YOUR DELIVERY ADDRESS IS GEOGRAPHICALLY REMOTE, IT IS POSSIBLE THAT WE MAY NOT BE ABLE TO DELIVER THERE. IF THAT IS THE CASE, WE WILL NOTIFY YOU BEFORE WE ACCEPT YOUR ORDER. WE RESERVE THE RIGHT NOT TO DELIVER TO ANY COUNTRY/REGION THAT IS PROHIBITED BY APPLICABLE EXPORT LAWS. ORDERS CANNOT BE DELIVERED TO PO BOX OR SIMILAR ADDRESSES.

IF YOU ORDER PRODUCT(S) FOR INTERNATIONAL DELIVERY, THEY MAY BE OPENED AND INSPECTED BY CUSTOMS AUTHORITIES AND MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE LEVIED WHEN THE DELIVERY REACHES THE SPECIFIED DESTINATION. YOU WILL BE RESPONSIBLE FOR PAYMENT OF ANY SUCH IMPORT DUTIES AND TAXES. PLEASE NOTE THAT THE SELLER HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT THEIR AMOUNT. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER. IN THE EVENT THAT YOU RETURN/EXCHANGE AN ITEM, THE IMPORT DUTIES WILL NOT BE REFUNDED. RECLAIMING DUTY DIRECTLY FROM YOUR LOCAL CUSTOMS OFFICE.

PLEASE ALSO NOTE THAT YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY/REGION FOR WHICH THE PRODUCT(S) ARE DESTINED. THE SELLER WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.

FOR ANY FURTHER INFORMATION REQUEST, DO NOT HESITATE TO CONTACT US AT THE EMAIL ADDRESS STELLAJEANCUSTOMERCARE@DALTRADING.IT

RETURNS POLICY

RETURN SHIPPING COSTS ARE ALWAYS BORNE BY THE CUSTOMER, EXCEPT WHERE THE PRODUCT IS DEFECTIVE OR NON-CONFORMING.

THE CUSTOMER HAS THE RIGHT TO WITHDRAW FROM THE PURCHASE AGREEMENT, WITHOUT PROVIDING ANY REASON, WITHIN 14 (FOURTEEN) DAYS FROM THE DATE OF RECEIPT OF THE GOODS, AS PROVIDED BY APPLICABLE LAW.

TO EXERCISE THE RIGHT OF WITHDRAWAL, THE CUSTOMER MUST SEND A REQUEST EXCLUSIVELY BY E-MAIL AND SHIP THE PRODUCT NO LATER THAN 14 (FOURTEEN) DAYS FROM THE DATE OF RECEIPT OF THE GOODS.

ONCE THE PRODUCT HAS BEEN SHIPPED, THE CUSTOMER MUST SEND THE SHIPPING RECEIPT AND THE RELEVANT TRACKING NUMBER BY E-MAIL IN ORDER TO ENABLE THE CORRECT IDENTIFICATION AND PROCESSING OF THE RETURN. THIS DOCUMENTATION SHOULD BE SENT PROMPTLY AND, IN ANY EVENT, WITHIN 48 HOURS OF SHIPMENT.

THE CUSTOMER IS REQUIRED TO RETAIN THE SHIPPING RECEIPT UNTIL THE RETURN PROCEDURE HAS BEEN COMPLETED. THE SELLER RESERVES THE RIGHT TO REQUEST A COPY OF THE SHIPPING RECEIPT AT ANY TIME IN ORDER TO VERIFY COMPLIANCE WITH THE APPLICABLE DEADLINES.

THE ENTIRE RETURN PROCESS IS THE SOLE RESPONSIBILITY OF THE CUSTOMER. THE CUSTOMER IS RESPONSIBLE FOR PROPERLY PACKAGING THE PRODUCT, ARRANGING ITS SHIPMENT, AND FOR ANY LOSS, DAMAGE, OR DELAY UNTIL THE RETURN HAS BEEN DELIVERED TO THE SELLER'S WAREHOUSE.

THE CUSTOMER IS REQUIRED TO TAKE REASONABLE CARE OF THE PRODUCT AND RETURN IT IN THE SAME CONDITION IN WHICH IT WAS RECEIVED.

THE PRODUCT MUST BE RETURNED IN COMPLIANCE WITH THE FOLLOWING CONDITIONS:

• THE PRODUCT MUST NOT HAVE BEEN WORN, EXCEPT FOR THE PURPOSE OF TRYING IT ON;
• THE PRODUCT MUST NOT HAVE BEEN WASHED, USED, ALTERED, OR DAMAGED;
• THE PRODUCT MUST BE RETURNED IN ITS ORIGINAL CONDITION, COMPLETE WITH ALL ORIGINAL TAGS, ACCESSORIES, AND ORIGINAL PACKAGING;
• SHOES AND ACCESSORIES MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, PLACED INSIDE A SUITABLE PROTECTIVE SHIPPING BOX;
• ANY SECURITY OR ANTI-THEFT TAGS MUST NOT BE REMOVED;
• SOCKS MAY ONLY BE RETURNED IF THE ORIGINAL PACKAGING IS UNOPENED AND INTACT;
• UNDERWEAR AND SWIMWEAR MUST BE TRIED ON ONLY OVER PERSONAL UNDERGARMENTS AND RETURNED IN THEIR ORIGINAL CONDITION.

IF THE RETURNED PRODUCT SHOWS SIGNS OF USE BEYOND WHAT IS NECESSARY TO VERIFY ITS NATURE, CHARACTERISTICS, AND FIT, OR IS RETURNED WITHOUT ITS ORIGINAL TAGS, ACCESSORIES, OR ORIGINAL PACKAGING, THE SELLER RESERVES THE RIGHT TO REDUCE THE REFUND AMOUNT IN PROPORTION TO THE LOSS OF VALUE OF THE PRODUCT, UP TO REFUSING THE REFUND WHERE PERMITTED BY APPLICABLE LAW.

ITEMS RETURNED WITHOUT PRIOR NOTIFICATION BY E-MAIL OR THAT DO NOT COMPLY WITH THESE CONDITIONS MAY RESULT IN DELAYS IN PROCESSING THE RETURN OR A REDUCTION OF THE REFUND, WHERE PERMITTED BY APPLICABLE LAW.

PRE-ORDERS

PRE-ORDER ITEMS ARE MANUFACTURED EXCLUSIVELY BASED ON THE QUANTITIES ORDERED.

ORDER CANCELLATIONS ARE ONLY ACCEPTED UNTIL THE PRE-ORDER PERIOD HAS OFFICIALLY CLOSED.

ONCE THE PRE-ORDER PERIOD HAS ENDED AND PRODUCTION HAS STARTED, THE ORDER BECOMES FINAL AND CANNOT BE CANCELLED.

THIS DOES NOT AFFECT THE CUSTOMER'S STATUTORY RIGHT OF WITHDRAWAL, WHERE APPLICABLE.

EXCHANGES

SIZE OR COLOR EXCHANGES ARE SUBJECT TO PRODUCT AVAILABILITY.

REQUESTS TO EXCHANGE A PRODUCT FOR A DIFFERENT ITEM THAN THE ONE ORIGINALLY PURCHASED WILL NOT BE ACCEPTED.

ONLY ONE EXCHANGE OR RETURN PER ITEM IS PERMITTED.

DEFECTIVE ITEMS

IF A PRODUCT IS DEFECTIVE, DAMAGED, OR NON-CONFORMING, THE CUSTOMER MUST CONTACT THE SELLER PROMPTLY BY E-MAIL, PROVIDING PHOTOGRAPHS OF THE PRODUCT AND A DETAILED DESCRIPTION OF THE ISSUE.

THE SELLER RESERVES THE RIGHT TO CARRY OUT THE NECESSARY INSPECTIONS BEFORE PROVIDING A REPLACEMENT, REPAIR, OR REFUND, IN ACCORDANCE WITH THE APPLICABLE LEGAL WARRANTY OF CONFORMITY.

SALE ITEMS

COMMERCIAL EXCHANGES ARE NOT AVAILABLE FOR ITEMS PURCHASED ON SALE.

THE CUSTOMER'S STATUTORY RIGHT OF WITHDRAWAL AND LEGAL WARRANTY RIGHTS REMAIN APPLICABLE WHERE PROVIDED BY APPLICABLE LAW.

FOR ANY FURTHER INFORMATION REQUEST, PLEASE DO NOT HESITATE TO CONTACT US AT THE EMAIL ADDRESS STELLAJEANCUSTOMERCARE@DALTRADING.IT